Privacy Policy

Last updated: 11 Jan 2026

SurveyPulse.ai (“we”, “our”, or “us”) respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, platform, and services.

SurveyPulse.ai provides AI-powered survey, feedback, and analytics software to businesses. Our customers control how feedback is collected from their end users. We act primarily as a data processor on behalf of our customers.

1. Information We Collect

We collect different types of information depending on how you interact with us.

1.1 Information You Provide

You may provide us with personal information when you:

  • Contact us

  • Request a demo

  • Create an account

  • Submit forms

  • Communicate with our team

This may include:

  • Name

  • Email address

  • Company name

  • Phone number

  • Job title

  • Any information you choose to share

1.2 End-User Feedback Data

When customers use SurveyPulse.ai to collect feedback from their users (via voice, SMS, WhatsApp, web chat, or other channels), we may process:

  • Survey responses

  • Voice recordings or transcripts

  • Text responses

  • Ratings (NPS, CSAT, CES)

  • Metadata such as timestamps, channel, and interaction flow

This data belongs to our customers. SurveyPulse.ai processes this data solely to provide the service.

1.3 Automatically Collected Information

We may collect:

  • IP address

  • Device and browser type

  • Pages visited

  • Usage and interaction data

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use personal data to:

  • Provide and operate SurveyPulse.ai

  • Deliver surveys and analyze feedback

  • Provide dashboards, insights, and automation

  • Communicate with customers and users

  • Improve our services

  • Provide customer support

  • Ensure security and prevent misuse

  • Comply with legal obligations

We do not sell personal data.

3. Our Role as Data Processor

SurveyPulse.ai acts as a data processor for feedback data collected by our customers.

Our customers are responsible for:

  • Notifying their users

  • Obtaining consent

  • Defining how feedback is collected and used

We process data only according to our customers’ instructions and contractual agreements.

4. Data Storage and Hosting

SurveyPulse.ai uses cloud infrastructure hosted on Amazon Web Services (AWS) and related providers. Data may be stored in secure data centers located in Singapore and other compliant regions.

We implement industry-standard security controls including:

  • Encryption

  • Access controls

  • Network security

  • Monitoring and logging

5. Data Sharing

We may share data with:

  • Cloud infrastructure providers (e.g. AWS)

  • Analytics and monitoring providers

  • Customer support and communication tools

  • Legal or regulatory authorities when required

All vendors are contractually required to protect your data.

We do not share data for advertising or resale.

6. International Transfers

Data may be transferred across borders in order to provide our services. We ensure appropriate safeguards are in place in compliance with applicable data protection laws including PDPA and GDPR.

7. Data Retention

We retain data only as long as necessary to:

  • Provide the service

  • Fulfill contractual obligations

  • Meet legal and regulatory requirements

Customers control retention of their survey data. Upon termination, data may be deleted according to contractual terms.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data

  • Request correction

  • Request deletion

  • Withdraw consent

  • Request data portability

End-users should contact the business that conducted the survey. Businesses may contact SurveyPulse.ai for assistance.

9. Cookies

We use cookies and similar technologies to:

  • Operate the website

  • Analyze usage

  • Improve user experience

You can control cookies through your browser settings.

10. Security

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, misuse, or loss.

No system is 100% secure, but we continuously improve our safeguards.

11. Children’s Data

SurveyPulse.ai is not intended for children under 13. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle data, contact us at:

SurveyPulse.ai

Email: hello@surveypulse.ai

Singapore & Malaysia